Complete Dynamics - Support

I have problems installing on my Windows computer. What should I do?

This is always a Windows problem.

Some people have reported problems with the installation under Windows.
These problems have nothing to do with Complete Dynamics, these are just 'normal' Windows problems.

Some common Windows installation problems:

If the above does not solve your installation problem, please do the following:

  1. Uninstall
    If already installed, or partially installed, uninstall the program with Control Panel - Add or remove programs - Choose Complete Dynamics and then click the Remove button.
    Uninstalling will NOT remove any Cases and Analyses that you have saved with the Practitioner Edition.
  2. Reboot your computer
  3. Download
    Download the latest installer file from the website www.completedynamics.com, section Downloads.
    Normally, clicking on the Download button will download the installer file. If this fails, right click on the Windows Download button and choose Save target as...
  4. Check
    Check the file, its name should be CompleteDynamics-17.12-Windows.msi, the size 591,157,760 bytes.
    You can verify the size of the file by right clicking on the file, and then choose Properties. A dialog will open, with detailed file information.
  5. Install
    Double click the downloaded file, this will start the installer. Just follow the instructions.

This should result in a properly working installation.