Complete Dynamics - Support

I have problems installing on my Windows computer. What should I do?

This is always a Windows problem.

Some people have reported problems with the installation under Windows.
These problems have nothing to do with Complete Dynamics, these are just 'normal' Windows problems.

Some common Windows installation problems:

• When during installation you get the error message that a file is corrupt, this means that the installation file was not downloaded completely.
  Try to download the file again.
• On some Windows versions, upgrading only succeeds if you close Complete Dynamics before running the installation.
  We advice to always close Complete Dynamics before installing a newer version.
• When the download of a newer version starts, Internet Explorer asks whether you want to Run or Save the downloaded file.
  Run is the best option here. If you choose Save, be sure to run the installation yourself by double clicking on the saved file after the download is complete.

If the above does not solve your installation problem, please do the following:

1. Uninstall
   If already installed, or partially installed, uninstall the program with Control Panel - Add or remove programs - Choose Complete Dynamics and then click the Remove button.
   Uninstalling will NOT remove any Cases and Analyses that you have saved with the Practitioner Edition.
2. Reboot your computer
3. Download
   Download the latest installer file from the website www.completedynamics.com, section Downloads.
   Normally, clicking on the Download button will download the installer file. If this fails, right click on the Windows Download button and choose Save target as...
4. Check
   Check the file, its name should be CompleteDynamics-24.19-Windows.msi, the size 963,783,680 bytes.
   You can verify the size of the file by right clicking on the file, and then choosing Properties. A dialog will open, with detailed file information.
   
5. Install
   Double click the downloaded file, this will start the installer. Just follow the instructions.

This should result in a properly working installation.